Terms of
service.

1. Acceptance of Terms

By accessing and using JaggLink Auto Salvage ("the Service", "we", "us", or "our"), you ("User", "you", or "your") accept and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use this Service.

These Terms constitute a legally binding agreement between you and JaggLink Auto Salvage. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Description of Service

JaggLink Auto Salvage is a Software-as-a-Service (SaaS) platform that provides comprehensive auto salvage management solutions. Our Service includes, but is not limited to:

• Vehicle inventory management and tracking
• Parts and tyre inventory, catalog, and pricing
• Customer records and document storage
• Point of sale (POS) with card payment processing
• Scrap intake, scale tickets, and compliance records, where enabled
• Order processing and fulfillment
• Team management and role-based access control
• Reporting, analytics, and data export
• Billing and subscription management
• In-application announcements, service notices, and a feature-request channel
• Integration with third-party services (Stripe, Supabase, and others)

We may modify, suspend, or discontinue parts of the Service. Where we do, the notice you receive is governed by the specific provisions of these Terms — Section 4.5 for pricing, Section 4.6 for suspension over an unpaid balance, Section 9 for feature changes, Section 15 for termination, and Section 17 for changes to these Terms. Nothing in this section overrides those commitments.

3. User Accounts and Registration

To use our Service, you must:

• Be at least 18 years old and have the legal capacity to enter into contracts
• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information to keep it accurate
• Maintain the security and confidentiality of your password and account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized access or use of your account
• Ensure that all users under your account comply with these Terms

You are prohibited from creating multiple accounts to circumvent subscription limits or avoid payment. We reserve the right to suspend or terminate accounts that violate this provision.

4. Subscription Plans, Billing, and Payments

4.1 Subscription Plans

Our Service is offered on a subscription basis with the following plan:

4.2 Billing and Payment Terms

• Subscriptions are billed monthly, in advance
• Payments are processed securely through Stripe, our payment processor
• You authorize us to charge your payment method on file for all subscription fees
• All fees are exclusive of applicable taxes, which are your responsibility
• If a payment fails we retry it and contact you. Section 4.6 sets out exactly what happens and when
• All fees are non-refundable except as required by law or as set out in Section 4.4

4.3 Auto-Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel your subscription at any time through your account settings or by contacting support. Cancellation will take effect at the end of your current billing period.

4.4 Refunds and Cancellations

We do not provide refunds for partial billing periods, except where these Terms expressly say otherwise — Section 17 refunds the unused portion of a period you have paid for if you cancel because of a material change to these Terms. Upon cancellation, you will retain access to the Service until the end of your current billing period. After cancellation, your data is retained for the period described in Section 6.3 so that you can export it or resume your subscription, and is then permanently deleted.

Refunds may be issued at our sole discretion in exceptional circumstances or as required by applicable law.

4.5 Price Changes

We reserve the right to modify our subscription pricing. Existing customers will be notified at least 30 days in advance of any price increases. If you do not agree to the new pricing, you may cancel your subscription before the change takes effect.

4.6 Failed Payments, Grace Period, and Suspension

Most failed payments are an expired or replaced card rather than a refusal to pay, so we do not cut off access the moment a charge is declined. If we are unable to collect a payment, the following applies:

• Days 0–21 — full access. Your account continues to work normally. Our payment processor retries the charge automatically and we notify you by email and in the application.
• Day 21 — read-only. If the balance is still outstanding, your account becomes read-only. You can still sign in, view all of your data, export it, and pay. You cannot record new sales or inventory until the balance is settled.
• Day 45 — subscription cancelled. We cancel the subscription for non-payment. Your data is not deleted at this point.
• Day 90 — data deleted. Your data is permanently deleted as described in Section 6.3. We warn you before this happens.

Settling the outstanding balance at any point before deletion restores full access immediately. Nothing is lost while an account is read-only or cancelled.

These periods are the minimum notice we will give for non-payment. We may allow longer at our discretion. Nothing in this section limits our right under Section 15.2 to suspend an account immediately for fraud, illegal activity, or a breach of the Acceptable Use Policy.

5. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable local, state, national, or international laws or regulations
• Infringe upon the intellectual property rights, privacy rights, or other rights of others
• Transmit, upload, or store malicious code, viruses, malware, or harmful content
• Attempt to gain unauthorized access to our systems, networks, or other users' accounts
• Interfere with, disrupt, or overload the Service, servers, or networks connected to the Service
• Use the Service for any illegal, fraudulent, or unauthorized purpose
• Resell, redistribute, sublicense, or lease the Service without our prior written consent
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
• Use automated systems (bots, scrapers, etc.) to access the Service without permission
• Circumvent or attempt to circumvent any security measures or access controls
• Use the Service to store or process data that violates third-party rights or applicable laws
• Impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity

Violation of this Acceptable Use Policy may result in immediate termination of your account without refund.

6. Data Ownership, Privacy, and Data Processing

Your privacy is important to us. Please review our Privacy Policy, which governs how we collect, use, and protect your data.

6.1 Data Ownership

You retain all ownership rights to the data you input into the Service ("Customer Data"). We do not claim any ownership rights to your Customer Data. You grant us a limited license to use, store, and process your Customer Data solely for the purpose of providing the Service to you.

6.2 Data Export and Portability

You can export your Customer Data at any time using the data export feature in your profile. We provide it in a machine-readable format. We will provide your data in a machine-readable format within a reasonable timeframe.

6.3 Data Deletion

How long we keep your data after an account ends depends on how it ended:

• You ask us to delete it. You can request deletion from your account settings. We confirm the request, give you a scheduled deletion date, and delete your Customer Data on or after that date.
• You cancel your subscription. Your data remains available to export for 90 days from cancellation, then is permanently deleted.
• We cancel for non-payment. Your data remains available for 90 days from the first failed payment, as set out in Section 4.6, then is permanently deleted. We warn you before this happens.

Deletion removes your Customer Data and the sign-in accounts associated with it, and cannot be undone. We may retain data for longer where we are required to for legal, regulatory, tax, or dispute-resolution purposes. Data may persist in encrypted backups for up to a further 90 days before those backups expire.

6.4 Data Processing Agreement

When processing personal data on your behalf, we act as a data processor in accordance with applicable data protection laws (including GDPR and CCPA). We will process your Customer Data only as necessary to provide the Service and in accordance with our Privacy Policy and these Terms.

7. Intellectual Property Rights

The Service and its original content, features, functionality, software, design, graphics, text, and other materials ("Our Content") are and will remain the exclusive property of JaggLink Auto Salvage and its licensors. The Service is protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your business purposes in accordance with these Terms. This license does not include any right to:

• Sell, resell, or commercialize the Service
• Copy, modify, or create derivative works of the Service
• Remove any proprietary notices or labels
• Use our trademarks or trade dress without prior written consent

Any feedback, suggestion, or idea you send us — including anything submitted through the in-application feature-request channel — may be used, implemented, or disclosed by us for any purpose, without obligation, attribution, or compensation to you. You are not required to submit anything, and you should not send us information you consider confidential. We may show the substance of a request to our team and reference it in release notes; we will not publish your name or your company's name alongside it without your consent.

8. Third-Party Services and Integrations

The Service may integrate with or use third-party services, including but not limited to:

• Stripe - Payment processing and billing
• Supabase - Database and authentication services
• Vercel - Hosting and deployment services
• Resend - Email delivery for account, billing, and service notices
• Sentry - Error monitoring and logging
• Google - Analytics and advertising measurement on our public pages

Your use of third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the availability, accuracy, or reliability of third-party services. Any issues with third-party services should be directed to the respective third-party provider.

9. Service Availability and SLA

We strive to maintain high service availability but cannot guarantee uninterrupted access. The Service may experience:

• Scheduled maintenance with advance notice when possible
• Unscheduled downtime due to technical issues, security incidents, or force majeure events
• Service modifications or discontinuation of features with reasonable notice
• Temporary suspension for violations of these Terms

Service Level: We aim for 99.9% uptime but do not guarantee specific uptime levels. We are not liable for service interruptions or outages except as required by applicable law.

Service Communications: Some messages are part of the Service rather than marketing, and you cannot opt out of them while your account is open. These include billing and payment notices (such as those described in Section 4.6), security and account alerts, notices about data deletion, and in-application announcements about your account or your feature requests. Marketing email is separate and can be unsubscribed from at any time.

Beta and Preview Features: Some features may be labeled as "beta" or "preview." These features are provided "as is" and may be unstable or change without notice. Your use of beta features is at your own risk.

10. Disclaimers and Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

We do not warrant that:

• The Service will be uninterrupted, secure, or error-free
• Any defects or errors will be corrected
• The Service will meet your specific requirements
• The Service is free of viruses or other harmful components

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL JAGGLINK AUTO SALVAGE, NOR ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION:

• Loss of profits, revenue, data, use, goodwill, or other intangible losses
• Costs of procurement of substitute goods or services
• Business interruption or loss of business opportunities

Our total cumulative liability to you for any and all claims arising from or related to these Terms or the Service, regardless of the form of action, shall not exceed the amount you paid us for the Service in the 12 months preceding the claim, or $100, whichever is greater.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless JaggLink Auto Salvage and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including reasonable attorney's fees) arising from:

• Your use of or access to the Service
• Your violation of these Terms
• Your violation of any third-party right, including intellectual property or privacy rights
• Any Customer Data or content you submit, post, or transmit through the Service
• Your violation of any applicable law or regulation

13. Force Majeure

We shall not be liable for any failure or delay in performance under these Terms which is due to earthquake, fire, flood, act of God, act of war, terrorism, epidemic, pandemic, labor dispute, civil unrest, government action, Internet or telecommunications failure, or any other cause beyond our reasonable control.

14. Export Control and Restricted Use

The Service may be subject to export control laws and regulations. You agree to comply with all applicable export control laws and regulations. You represent that you are not located in, under the control of, or a national or resident of any country to which the United States has embargoed goods or services, or any country on the U.S. Treasury Department's list of Specially Designated Nationals.

15. Termination

15.1 Termination by You

You may terminate your account at any time through your account settings or by contacting support. Upon termination, your right to use the Service will cease immediately, and you will retain access until the end of your current billing period.

15.2 Termination by Us

We may suspend or terminate your account and access to the Service immediately, without prior notice, for:

• Fraudulent, illegal, or harmful activity
• A violation of our Acceptable Use Policy
• A material breach of these Terms
• Conduct that puts the Service, other customers, or their data at risk

Non-payment is handled differently. We will not suspend an account for non-payment without the notice and grace period set out in Section 4.6. We may also terminate an account after an extended period of inactivity, on reasonable notice to the email address on the account.

15.3 Effect of Termination

Upon termination, your right to use the Service ceases. Your Customer Data is retained and then deleted as described in Section 6.3, and you may export it at any point before deletion. Sections of these Terms that by their nature should survive termination will survive, including but not limited to intellectual property rights, disclaimers, limitations of liability, and indemnification obligations.

16. Dispute Resolution and Arbitration

Please read this section carefully. It requires most disputes to be resolved by arbitration in Kentucky rather than in court, and it limits the way claims can be brought. Section 16.6 explains how to opt out.

16.1 Talk to Us First

Before starting arbitration or filing a claim, you agree to send written notice of the dispute to admin@jagglink.com describing the problem and the resolution you want. We will do the same before bringing a claim against you. Both of us agree to try in good faith to resolve the dispute within 60 days of that notice. This step is a precondition to arbitration, and any applicable limitation period is paused while it runs.

16.2 Binding Arbitration

This Service is used in interstate commerce, so the Federal Arbitration Act, 9 U.S.C. § 1 et seq., governs the interpretation and enforcement of this Section 16. If we cannot resolve a dispute informally, you and JaggLink Auto Salvage agree that any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration rather than in court, except for the claims described in Section 16.4.

The arbitration will be administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, conducted in English.

The arbitration will take place in the Commonwealth of Kentucky, in the Kentucky county where JaggLink Auto Salvage maintains its principal place of business or, if you prefer and your business is located in Kentucky, in the Kentucky county where your business is located. Hearings may be held by telephone or video where the arbitrator permits it. The arbitrator will issue a written decision explaining the essential findings and conclusions, and judgment on the award may be entered in any court of competent jurisdiction.

Kentucky law requires an arbitration agreement to provide for arbitration within Kentucky in order for a Kentucky court to have jurisdiction to enforce it (KRS 417.200). The Kentucky seat above is stated for that reason as well as for convenience.

16.3 Class Action Waiver

You and we each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of class proceeding, and may award relief only in favour of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.

If this Section 16.3 is found to be unenforceable as to a particular claim or request for relief, then that claim or request for relief — and only that one — will be severed from the arbitration and brought in the courts identified inSection 18. The rest of this Section 16 will continue to apply. The parties do not agree to class arbitration under any circumstances.

16.4 What Is Not Covered

This Section 16 does not apply to:

• Claims that may be brought in a small claims court, so long as the claim stays in that court and is brought on an individual basis
• Claims for injunctive or other equitable relief to stop unauthorised use of, or protect the intellectual property in, the Service
• Claims alleging sexual assault or sexual harassment. Under the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2021 (Pub. L. 117-90), a person asserting such a claim may choose to bring it in court despite this Section, and the class action waiver in Section 16.3 does not apply to it
• Any claim that applicable law does not permit to be arbitrated

16.5 Fees

Filing, administration, and arbitrator fees are governed by the AAA Commercial Arbitration Rules. Each party is responsible for its own attorneys' fees unless the arbitrator awards them under applicable law or these Terms. If the arbitrator finds a claim or a defence was frivolous or brought for an improper purpose, fees may be reallocated in accordance with the AAA rules.

16.6 Your Right to Opt Out

Arbitration is not mandatory for you. You may opt out of this Section 16 by emailing admin@jagglink.com with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms, stating your name, your company, and that you are opting out. Opting out will not affect your subscription, your pricing, or any other part of your relationship with us. If you opt out, disputes will be resolved in the courts identified in Section 18.

16.7 Survival

This Section 16 survives termination of your account and of these Terms.

17. Changes to Terms

We may modify these Terms from time to time. For any change that materially reduces your rights or materially increases your obligations — including a change to pricing, to Section 4.6, to Section 6.3, or to Section 16 — we will give you at least 30 days notice before it takes effect by:

• Emailing the address associated with your account
• Posting a notice in the Service
• Updating the "Last updated" date at the top of this page

If you do not agree to a material change, you may cancel your subscription before it takes effect and we will refund the unused portion of any period you have already paid for. Continuing to use the Service after a change takes effect means you accept the revised Terms.

A change to Section 16 will not apply to any dispute for which written notice underSection 16.1 was given before the change took effect.

Non-material changes — such as corrections, clarifications, or new sections describing features that do not affect your existing rights — take effect when posted.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of the Commonwealth of Kentucky, United States, without regard to its conflict of law provisions, except that the Federal Arbitration Act governs Section 16.

For any dispute not subject to arbitration under Section 16 — including where you have opted out, where a claim falls within Section 16.4, or where a court declines to enforce arbitration — you and we agree to the exclusive jurisdiction and venue of the state and federal courts located in the Commonwealth of Kentucky, and each party consents to personal jurisdiction there.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. If any provision is held invalid or unenforceable, it will be limited or removed to the minimum extent necessary and the remaining provisions will stay in effect.

19. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and JaggLink Auto Salvage regarding the Service and supersede all prior agreements and understandings, whether written or oral.

21. Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign or transfer these Terms or our rights and obligations hereunder without restriction, including to any successor in interest in connection with a merger, acquisition, or sale of assets.

22. Contact Information

If you have any questions about these Terms of Service, please contact us: